STORE POLICY
CUSTOMER CARE
At Auto Electra, we are committed to providing reliable service, quality products, and professional support for all your automotive and machinery electrical needs.
We understand that our customers rely on us for critical components and repairs, which is why we aim to deliver fast, efficient, and knowledgeable assistance at every step.
How We Support You
Our customer care team is here to assist with:
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Product enquiries and technical guidance
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Order updates and tracking
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Returns, exchanges, and warranty queries
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Wiring harness repairs and custom solutions
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General support before and after your purchase
Technical Support
Due to the nature of our products, we strongly recommend that all installations and repairs are carried out by a qualified professional.
If you are unsure about a product or its compatibility, please contact us before purchasing — we’re happy to help you choose the correct solution.
Response Time
We aim to respond to all enquiries within:
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Business hours: 8:00 AM – 5:00 PM (Monday to Friday)
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Weekend enquiries will be attended to on the next business day
PRIVACY & SAFETY
Information We Collect
We may collect the following information:
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Full name
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Contact details (email, phone number, address)
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Order and payment information
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Delivery details
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Technical product enquiries
We only collect information necessary to process orders, provide services, and communicate with you.
How We Use Your Information
Your information is used for:
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Processing and fulfilling orders
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Delivery of products
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Customer support and communication
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Warranty or repair handling
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Improving our services
We do not sell or rent your personal information to third parties.
Payment Security
All payments are processed securely through iKhokha and other secure EFT channels.
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We do not store card details
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All transactions are encrypted
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Payment information is handled by secure third-party providers
PAYMENT METHODS
EFT or Manual Payments
Ikhoka